Essential Services Commission

Website

www.esc.vic.gov.au

Services

In app support

The Essential Services Commission (ESC) serves as Victoria's independent economic regulator, dedicated to promoting the long-term interests of Victorian consumers. Its core mandate involves ensuring the price, quality, and reliability of essential services across the state. The ESC's regulatory oversight spans critical sectors including energy (electricity and gas), water, and transport (specifically the Port of Melbourne, commercial passenger vehicles, and accident towing). Additionally, it administers the rate-capping system for the local government sector, providing economic stability and fairness.

A significant area of the ESC's work is the regulation of the Victorian Energy Upgrades (VEU) program. This initiative aims to reduce greenhouse gas emissions by making energy efficiency improvements more accessible and affordable for consumers throughout Victoria. The Commission is actively involved in granting licenses and exemptions, setting prices and benchmarks, and developing comprehensive codes, guidelines, and policies that govern the industries it regulates.

Through inquiries, studies, and reviews, the ESC consistently monitors sector performance and enforces compliance. Recent actions highlight its commitment to consumer protection, with significant fines imposed on energy retailers for breaches of consumer protections and robust measures taken against non-compliance within the VEU program, including denying claims for ineligible upgrades. The ESC plays a vital role in ensuring market integrity and protecting vulnerable customers.

Locations

• Melbourne, Victoria